GDPR Privacy Policy

Shopify/dinkybox GDPR Privacy Statement
Updated June 17th 2018

Dinkybox is a UK based business who sell goodies to European customers. As such our privacy policy has been updated to comply with the 2018 GDPR regulations. The idea is to provide maximum protection for your private information and to offer you clear information as to how and why your personal information is collected, store and used. Additionally the GDPR gives all European customers the right to view, amend and request the removal of personal information (the right to be forgotten). For information relating to GDPR please visit: The Information Commissioners Office (ICO).

SECTION 1 - (a) BROWSING OUR STORE...

When you browse our website, Shopify (the software used to create our store) automatically receives your computer’s internet protocol (IP) address. Your IP address helps us to learn about your browser and operating system and your location (this helps with fraud prevention). The rules and regulations relating to GDPR now include your IP address as your personal information. Your IP address is not used by us to identify you nor is it used to contact you. In fact, we only get to know which region, city and town your computer connection is in and the time and date that your connection is made to visit our store. We don't get to know anything about you (such as your name, etc.) Generally speaking, it's not really anything about you that we get to know, it's more about where and when your computer is when connecting to our store, via the internet. If you would like information on what Shopify do with this information, please visit: 

SECTION 1 - (b) MAKING A PURCHASE VIA OUR STORE...
When you wish to place your order, you will be taken to our checkout page, as part of the buying and selling process, we collect the following personal information from you:

  1. Your name
  2. Your billing address
  3. Your delivery address (if this differs from your billing address)
  4. Your email address

Once you are happy with our order and wish to pay us, you will need to click on one of the payment buttons. Once you click on a payment button, you will be taken to a secure checkout page provided by PayPal. You will be asked to log into your PayPal account and once you log into your PayPal account you will then leave our website and be transferred to PayPal's website. At no point do we (dinkybox) have access to your payment details nor do we store your payment details. The only information we will collect is how you have paid (i.e. via PayPal) and whether your billing address is the same as your delivery address. If your PayPal account has a different billing name we will be able to see this information and if your email differs from the one supplied we will receive this information also. We can also gain information to confirm whether or not your payment is protected by PayPal's seller protection policy (your payment is automatically protected if your billing and delivery address has been verified and confirmed by PayPal and is within the UK and (most importantly) if this information matches the billing information supplied by you, with your order ).
PLEASE NOTE: If your billing name differs to the delivery name or if your PayPal email address differs to your supplied order email address dinkybox reserves the right to cancel your order and refund your payment in full, at which point an email will be sent to you to confirm the cancellation of your order. 

This information is supplied by you, in order for us to take your payment and dispatch your purchase. We will use your email address to send you confirmation of your purchase and also to confirm the dispatch of your order (the dispatch email will include details of your Royal Mail delivery reference number). We may, on occasion use your email address to notify you of any issues relating to your purchase such as a product becomes out of stock, if a part refund has been made, if an order has been cancelled or to confirm your delivery address if you have opted to have your purchase sent to a different address to your billing address or if your billing/delivery address seems incomplete or incorrect. We may also email you if there are any other issues/concerns with your purchase or delivery. We will not and do not use your email address for marketing purposes unless you have specifically opted to receive our newsletter. For further details relating to your personal information please view our PRIVACY POLICY or contact us via our contact page or via the details at the end of this document - we are always happy to help :)

SECTION 2 - CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at sue@dinkybox.co.uk. You can also unsubscribe from our Mail Chimp email newsletter at any time by clicking on the unsubscribe link within the newsletter.

SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY
Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

  • session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
  • shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
  • shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
  • cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
  • secure_session_id, unique token, sessional
  • storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT
By using this site, you agree that you are at least the age of 16 years majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please fee free to contact dinkybox via our contact page.