Dinky Treats

Dinky Rewards

DINKY REWARDS is a loyalty program powered by SMILE.IO.

Here at dinkybox, we have received requests from our customers asking us for a way of rewarding their loyalty. We also wanted to reward our customers and when we switched our store over to Shopify, we were finally able to add this function by installing the Shopify recommended app powered by SMILE.IO and the really amazing news is you can start to collect points right now by simply creating a store account :)

CREATING a store account:
If you are aged 18 years or over then you are more than welcome to create a store account with us, here at dinkybox. When you create a store account, you will be asked to provide your first and last name plus an email address. You will also be asked to create a password (a good password should be a mix of upper and lower case letters, numbers and symbols of at least 8 characters in length). 

REVIEWING, EDITING and DELETING a store account:
Your store account will allow you to store and edit your billing and delivery address details for use on future purchases and/or view your current and previously placed orders. 

PERSONAL DATA (GDPR) stored and used in relation to your store account:
Access to your personal store account information is limited to your billing, delivery and email address plus your password. This information is stored by Shopify and Smile IO. As such we (dinkybox) also have access to this information - however, we (dinkybox) do not have access to your password information. If you need to change your password you can do so by clicking on the reset password link located on the account login page. You can edit your billing and delivery address details at any time by logging into your store account - you can also contact us (dinkybox) to ask us to ask us to confirm the details we hold relating to your store account, you can also ask us to edit or remove your details either by email or by post (please see the contact details at the base of this page).

YOUR DINKY REWARDS ACCOUNT: 
Once you have a store account you can easily create and access information relating to your dinkybox dinky rewards loyalty program by click on that little orange icon, down there in the bottom right-hand corner of the screen (the one with the title 'dinky rewards'). Once you have accessed your dinky rewards account you will see your balance, plus two big buttons, the first will read "Earn more dinky rewards" and the second will read "Spend dinky rewards".

EARNING rewards
(When earning dinky rewards, you will automatically receive an email notifying you of your newly earned dinky reward and new reward balance :) 

  • Sign up and we'll instantly give you 500 dinky rewards (that's a reward of 5% off, straight away)
  • Each time you shop with us, for every whole £1 spent, we'll give you 5 dinky rewards.
  • For each review that you submit, we'll give you 25 dinky rewards (we have a review limit of 6 reviews per week) 
  • Share our website details on Facebook and we'll give you 10 dinky rewards. Like us on Facebook and we'll give you 10 dinky rewards for that too!
  • Refer our dinky rewards loyalty program to a friend and they will receive a £3.00 off coupon PLUS you will receive a 15% off coupon to spend on any order over £33.00. 

SPENDING your collected dinky rewards
(When spending dinky rewards, you will automatically receive an email notifying you of your expenditure and remaining dinky reward balance :)

  • Once you have 500 dinky rewards, you will be able to receive 5% off any order over £33 
  • Once you have 1000 dinky rewards, you will be able to receive 10% off any order over £33 
  • Once you have 1500 dinky rewards, you will be able to receive 15% off any order over £33

REVIEWING, EDITING and DELETING your loyalty program account:
As your loyalty program account only contains details relating to your email address (which is used to identify your account and cannot be changed), current and previous orders and your dinky reward expenditure, collection and balance, there isn't any information to edit. However, you can contact us to ask us for a copy of this stored information. You can also contact us to request that we delete your loyalty program account (please note that deleting your loyalty program account will also delete your store account).

PERSONAL DATA (GDPR) 
Access to your personal loyalty program account information is limited to your email address, your order history (dinky rewards earned, dinky rewards used and dinky rewards balance plus any referral information) and is collected and stored by the loyalty app, Smile.IO. As such we (dinkybox) also have access to this information. If you wish to close your loyalty program account you can do so by contacting us (dinkybox) to ask us to ask us to delete your loyalty account program. Please note, this will also delete your store account. You can also ask us to delete your loyalty account by writing to us via the address supplied below.

For general information relating to SMILE.IO please visit https://smile.io. For information relating to the personal data collected by SMILE.IO please visit http://help.smile.io/general/general-data-protection-regulation-gdpr. For GDPR information relating to Shopify please visit https://www.shopify.com/legal/dpa. For dinkybox GDPR details please visit https://dinkybox.co.uk/pages/privacy-policy.

CONTACT
Email: sue@dinkybox.co.uk
Post your request to Sue Overton, dinkybox, 13 Old Forge Road, Warwickshire, CV13 6BD. In all instances, in order to confirm your identity, we will need you to reply to the email sent to you via the email address supplied and associated with your store/loyalty program account. This email will not ask for any personal information. 

This information was last updated on June 9th, 2018 at 16:48 GMT
Please note: Dinkybox reserves the right to change, modify or delete the Smile.IO loyalty program at any point. In the instance of deletion, dinkybox reserves the right to email loyalty point account holders in order to offer those customers an alternative method of using any points balance available at the time of the deletion of the program. Please check back often for revisions. 

You can use your rewards on ALL of our goodies - here are a few to tempt you!